Akademik Veri Yönetim Sistemi
Consumer Alternative Dispute Resolution in Emerging Economies, Taylor & Francis Ltd, ss.40-53, 2025
The Turkish Constitution of 1982 was the first to recognise consumer protection as a matter of public policy, giving the government the power to implement the measures required to protect consumers and support efforts to achieve this goal. The main aim of the current Consumer Protection Law 2013 is to safeguard consumers’ economic interests, health, and safety and to provide redress for any losses they may suffer. Alternative Dispute Resolution (ADR) and its tenets are not governed by a single, all-encompassing rule in the Turkish legal system. Instead, different laws and regulations cover various facets of ADR. Consumer arbitration boards and consumer courts are given judicial jurisdiction under consumer protection laws and a monetary threshold. If a consumer dispute does not exceed the monetary threshold, the consumer arbitration board must be contacted first before proceeding to the Consumer Court. However, immediate improvements are needed to implement an easily accessible ADR mechanism, particularly for compensating low-value claims.