Context and Sentiment Aware Chatbot for Tourism Applications Turizm Uygulamalari için Baǧlama ve Duyguya Duyarli Chatbot
31st IEEE Conference on Signal Processing and Communications Applications, SIU 2023, İstanbul, Türkiye, 5 - 08 Temmuz 2023, (Tam Metin Bildiri)
- Yayın Türü: Bildiri / Tam Metin Bildiri
- Doi Numarası: 10.1109/siu59756.2023.10223904
- Basıldığı Şehir: İstanbul
- Basıldığı Ülke: Türkiye
- Anahtar Kelimeler: Chatbot, Context-Aware Computing, emotion recognition, natural language processing
- Boğaziçi Üniversitesi Adresli: Evet
Özet
Recently, advances in the informatics field have changed the tourism and hospitality sectors drastically. The interaction between the service provider and the customer is revolutionized by employing sophisticated chatbots. Although there are a lot of chatbots, most of them are not sentiment and contextaware. In this study, we developed a context and sentiment-aware chatbot for tourism applications. First, we created a database that includes frequently asked questions in the tourism area. We then automatically correct mistakes in the customer queries and compute the similarity of queries with existing sentences in the database and respond to them with the corresponding answer. We also monitor the sentiment of users continuously and try to estimate the context (before sales and after-sales). The proposed system has promising results for real-life applications.